To Keep Prices Low, we must observe the following return policy:

• SPECIAL ORDER & / OR CUSTOM MADE ITEMS are Not Returnable Unless Due to a Documented Error on the part of PSW Sales. If PSW Sales has made an error, contact us and we will correct it promptly and at our expense.

• REGULAR STOCK ITEMS in standard stock quantity may be returned if returned within 10 days of receipt and meeting the following criteria
  • NEW IN BOX or PACKAGE
  • Electronics may not have been hooked up at all.
  • COMPLETE INCLUDING ALL PACKING, ACCESSORIES & MANUALS
  • RETURNED IN AN OUTER BOX (Not the Product Box) Properly Packed and Insured and accompanied by your receipt.
  • An RMA # Must be obtained before returning any goods. Merchandise returned without an RMA # clearly marked on the box will be refused.
  • A 15% Restock Fee will be applied to all returns.
  • Shipping and Handling Charges Can Not Be Refunded.

The Following Items are Not Accepted for Return At Any Time:

• Chemical Defense Agents
• Chemical Lights
• First Aid Pharmaceuticals
• Any Liquid or Gel Based Medical Product

Items Returned after 10 days from receipt, if approved will be accepted for Store Credit Only.